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Terms and Conditions

Reports Direct is an administrative company only and does not carry out Property Inspection Reports. Reports Direct does not alter or change  the content of any report and the writer of the report is responsible for its content.

1.1 The Client or any other person who relies upon the contents of the Report does so acknowledging and accepting that the following terms and conditions form an integral part of the Report and by ordering a Report from us you confirm that you accept these terms and conditions. 

1.2 You must pay the fee for any Report before we commence the Inspection. 

1.3 We reserve the right to reject any application for a Report at our absolute discretion. In the event that we reject an application, any fees, deposit or other monies paid by you will be refunded. 

1.4 A 50% cancellation fee will be charged if you cancel a booking to have us undertake an inspection less than 24 hours prior to the confirmed inspection date. 

1.5 We shall not be liable for failure to perform any duty or obligation that we may have under this agreement, where such failure has been caused by inclement weather, industrial disturbance, accident, inability to obtain labour or transportation, or any cause outside our reasonable control. 

1.6 The Report is produced for you only. We will not be liable for any reliance placed on the Report by any third party.

1.7 The Client acknowledges that, unless stated otherwise, the Client as a matter of urgency should implement any recommendation or advice given in the Report.

Standard Property Inspection Report

2. Definitions 

"Structure"  means the load-bearing part of the building, comprising the Primary Elements.

"Structural Damage" means a significant impairment to the integrity of the whole or part of the Structure falling into one or more of the following categories:

(a) "Structural Cracking and Movement"- major (full depth) cracking forming in Primary Elements resulting from differential movement between or within the elements of construction, such as foundations, footings, floors, walls and roofs.

(b) "Deformation"- an abnormal change of shape of Primary Elements resulting from the application of loads.

(c) "Dampness"- the presence of moisture within the building which is causing consequential damage to Primary Elements.

(d) "Structural Timber Pest Damage" – structural failure, i.e. an obvious weak spot, deformation or even collapse of timber Primary Elements resulting from attack by one or more of the following wood destroying agents: chemical delignification; fungal decay; wood borers; and termites.

"Significant Defect" means a matter, in view of the age and type of the building being inspected, requires substantial repairs or urgent attention or rectification.

"Tests" means where appropriate the carrying out of tests using the following procedures and instruments:

(a) "Dampness Tests" means additional attention to the visual examination was given to those accessible areas which our experience has shown to be particularly susceptible to problems involving dampness. Instrument testing using electronic moisture detecting meter of those areas and other visible accessible elements of construction showing evidence of dampness will be performed. 

(b) "Physical Tests" means the following physical actions undertaken by us: opening and shutting of doors, windows and draws; operation of taps; water testing of shower recesses; and the tapping of tiles and wall plaster. 

"Conditions Conducive to Structural Damage" means noticeable building deficiencies or environmental factors that may contribute to the occurrence of Structural Damage.

"Finishing Elements" means the fixtures, fittings and finishes applied or affixed to Primary Elements and Secondary Elements such as baths, water closets vanity basins, kitchen cupboards, door furniture, window hardware, render, floor and wall tiles, trim or paint but excluding furniture or soft floor coverings such as carpet and linoleum.

"Report" means a standard property inspection report, undertaken by us for the client, of the Readily Accessible Areas of the Property and comprising of a visual examination of surface work (but excluding furniture and stored items) and the carrying out of the Tests.

"Primary Elements" means those parts of the building providing the basic load bearing capacity to the Structure, such as foundations, footings, floor framing, load bearing walls and beams or columns and includes other structural building elements including those which provide a level of personal protection such as handrails, floor to floor access such as stairways, and structural flooring such as floorboards. 

"Inspection" means our inspection of the Property. 

"Property" means the property that you instruct us to inspect. 

"Readily Accessible Areas" means areas which can be easily and safely inspected without injury to person or property and areas up to 3.6 meters above ground or floor levels, in roof spaces where the minimum area of accessibility is not less than 600 mm high by 600 mm wide and sub-floor spaces where the minimum area of accessibility is not less than 400 mm high by 600 mm wide, providing the spaces or areas permit entry, or where these clearances are not available areas within the inspecting consultant’s
unobstructed line of sight and within arms length. 

"Special-Purpose Inspection Reports" means a report which is undertaken in relation to a specific requirement not included in a standard property inspection Report. 

"Secondary Elements" means those parts of the building not providing load bearing capacity to the Structure or those non-essential elements which in the main perform a completion role around openings in Primary Elements and the building in general such as non load bearing walls, partitions, wall linings, ceilings, chimneys, flashings, windows, glazing or doors. 

"we", "us" or "our" refers to the person or company who carries out the Inspection and provides the Report to the Client.   

"you" or "your" or "Client" refers to the person or persons, for whom the Inspection was carried out or their Principal

3. Scope

3.1 Our reports are not an all-encompassing report dealing with the building from every aspect. It is a reasonable attempt to identify any obvious or significant defects apparent at the time of the inspection. Whether or not a defect is significant epends,
to a large extent, upon the age and type of the building inspected. Our reports are not a certificate of compliance with the requirements of any Act, Regulation, Ordinance or By-law. It is not a structural report. Should you require any advice of a structural nature you should contact a structural engineer.

3.2 Unless specified in writing, a Standard Property Inspection Report deals only with the detection, or non-detection of Structural Damage, conditions conducive to Structural Damage and any Significant Defect in the general condition of Secondary lements and Finishing Elements discernible at the time of inspection. 

3.3 If you have any doubt about the scope of  the Report please discuss your concerns with the Consultant before ordering the Report or on receipt of the Report.

4. Limitations

4.1 The Report does not include the inspection and assessment of items or matters outside the scope of the requested inspection and report. Other items or matters may be the subject of a special-purpose inspection report, which is adequately specified.

4.2 The Report does not include the inspection and assessment of items or matters that do not fall within our direct expertise. 

4.3 The Inspection only covers the Readily Accessible Areas of the property. The inspection does not include areas, which are  inaccessible, not readily accessible or obstructed at the time of inspection. Obstructions are defined as any condition or physical limitation which inhibits or prevents inspection and may include, but are not limited to, roofing, fixed ceilings, wall linings, floor coverings, fixtures, fittings, furniture, clothes, stored articles/materials, thermal insulation, sarking, pipe/duct work, builders debris, vegetation, pavements or earth. 

4.4 Our inspections are a visual inspection only limited to those areas and sections of the property fully accessible and visible to the inspector on the date of inspection. The inspection does not include breaking apart , dismantling, removing or moving
objects including, but not limited to, foliage, moldings, roof insulation/sisalation, floor or wall coverings, sidings, ceilings, floors, furnishings, appliances or personal possessions. The inspector cannot see inside walls, between floors, inside skillion or
raked roofing, behind stored goods in cupboards, or other areas that are concealed or obstructed. The inspector does not dig, gouge, force or perform any other invasive procedures. Visible timbers cannot be destructively probed or hit without the written
permission of the property owner.

4.5 Australian Standard Inspection of Buildings. Part 1: Property Inspections – Residential Buildings recognises that a standard property inspection report is not a warranty or an insurance policy against problems developing with the building in the future.

4.6 We do not accept liability for any damages caused as a result of decisions taken by the Customer based upon the contents a Report. We do not accept liability for any indirect or consequential loss arising out of the use of or connected with any Report. 

5. Exclusions

5.1 No inspection is carried out on soft furnishings or factory manufactured external fixtures (i.e. curtains, blinds, window coverings, manufactured awnings or similar (including electrical structures), manufactured pergolas or similar, including installation and hard wiring, water features or any part of the house which is not part of the general construction of the house. 

5.2 Where shower recesses, balconies, terraces, roof slabs, planter boxes or any other part of the building which is relying on water proof membranes has been tiled or covered, we are unable to give an accurate determination as to the effectiveness of the installation of the water proofing membrane, if any.

5.3 Our Reports make no comment upon the legal and contractual matters within the contract or between the parties including easements and advice regarding other authorities. Expert advice should be sought on these matters. 

5.4 We do not view or inspect the building drawings, contract and/or building specifications. We therefore cannot determine whether the standard of finish complies with the contract documentation and specifications. These should be approved by Council. In the absence of these documents we can only inspect the property based on the publication "Acceptable Standards of Domestic Construction" and what is considered good building practice.

5.5 The Client acknowledges and accepts that the Report does not cover or deal with: 

(i) any minor fault or defect being a matter, which in view of the age, type and condition of the building being inspected, does not require substantial repairs or urgent attention or rectification; 

(ii) defects that may have been concealed by stored items, furniture, floor coverings, etc. Often defects are only revealed when these items are removed. We cannot be held liable for any defects that are concealed at time of inspection;

(iii) any areas or items that we could not inspect. Accordingly our Reports are not a guarantee that defects and/or damage does not exist in any inaccessible or partly inaccessible areas or sections of the property. (however such matters may upon request, be covered under the terms of a Special-purpose Property Report.); 

(iv)  the assessment or detection of defects (including rising damp and leaks)which may be subject to the prevailing weather conditions, 

(v) whether or not services have been used for some time prior to the inspection and whether this will affect the detection of leaks or other defects (e.g. In the case of shower enclosures the absence of any dampness at the time of the inspection does not necessarily mean that the enclosure will not leak); 

(vi) whether the ground on which the building rests has been filled, is liable to subside (whether due to mines or otherwise), is subject to landslip, earthquakes or tidal inundation, or if it is flood prone; 

(vii) where magnesite is present, our reports makes no comment on the condition or structural adequacy of the concrete slab; 

(viii) solving or providing costs for any rectification or repair work; 

(ix)  the structural design or adequacy of any element of construction; 

(x) detection of wood destroying insects such as termites and wood borers; 

(xi) the operation of fireplaces and chimneys, air conditioning and heating systems 

(xii) any services including building, engineering (electronic), fire and smoke detection or mechanical

(xiii) any swimming pools and associated pool equipment or spa baths and spa equipment or the like;

(xiv) any appliances such as dishwashers, insinkerators, ovens, stoves and ducted vacuum systems;

(xv) no inspection for asbestos is carried out at the property and no report on the presence or absence of asbestos is provided.

(xvi) the provision or suitability of safety glass or swimming pool fencing;

(xvii) a review of environmental or health or biological risks such as toxic mould;

(xviii) whether the building complies with the provisions of any building Act, code, regulations or by-laws; and

(xix) whether the ground on which the building rests has been filled, is liable to subside, swell or shrink, is subject to landslip, earthquakes or tidal inundation, or if it is flood prone fire safety/rating;

(xx) the intended use and/or zoning of the building;

(xxi) gas-fittings;

(xxii) water-heating systems;

(xxiii) data or phone lines, alarm systems and/or security concerns;

(xxiv) common property areas, other than the immediate interior and exterior of the unit;

(xxv) environmental concerns;

(xxvi) the proximity of the property to  flight paths, railways, or busy traffic (unless noted);

(xxvii) noise levels;

(xxviii) health and safety issues;

(xxix) heritage concerns;

(xxx) garage door opening mechanisms and remote controls; 

(xxxi) site drainage (apart from surface water drainage);

(xxxii) detection and identification of illegal plumbing work and or building work; 

(xxxiii) durability of exposed finishes; 

(xxxiv) neighborhood problems; 

(xxxv) document analysis; and

(xxxvi) no inspection for the presence or absence of lead paint.

Any of the above matters may be the subject of a Special-Purpose Inspection Report if required. 

6. Units Townhouses and Villas

6.1 The Report does not and cannot make comment upon common property areas, other than the immediate interior and exterior of the unit. Such matters may upon request be covered under the terms of a Special-Purpose Property Report. 

6.2 We strongly recommend a strata report be obtained prior to purchasing any unit, townhouse, villa or any structure that is under an owner's corporation title. 

6.3 We have not viewed the approved strata plan. Legal advice should be sought on this matter to determine if the strata plan coincides with what was approved. 

7. Compliance    

7.1 You should ensure all appropriate Council inspections and relevant certificates (including engineering and occupancy) are completed and in order, and should seek legal advice regarding any deficiencies outlined in the Report.

7.2 You should ensure that records relating to redevelopment and building works, including the company and names of builders, subcontractors, engineers, architects and insurers, and that all council certificates and builders warranties, are kept in case
future reference is required. 

7.3 You should be aware that under current State and Commonwealth law there are various protection and remedies available should any defects to the building occur or become apparent within certain time limits. Legal advice should be sought on this matter. 

8. Customer Complaints Procedure  

8.1 In the event of any complaint, controversy or claim arising out of, or relating to a Report, either party must give written notice of the dispute to the other party. If the dispute is not resolved within ten (10) days from the service of the notice then the dispute shall be referred to a mediator nominated by us. Should the dispute not be resolved by mediation then either party may refer the dispute to the Institute of Arbitrators and Mediators of Australia for resolution by arbitration.    

Timber Pest Inspection Report

Terms and Conditions

1. Conditions

Reports Direct is an administrative company only and does not carry out Property Inspection Reports. Reports Direct does not alter or change the content of any report and the writer of the report is responsible for its content.

1.1 The Client or any other person who relies upon the contents of the Report does so acknowledging and accepting that the following terms and conditions form an integral part of the Report and by ordering a Report from us you confirm that you accept these terms and conditions.  

1.2 You must pay the fee for any Report before we commence the Inspection.  

1.3 We reserve the right to reject any application for a Report at our absolute discretion. In the event that we reject an application, any fees, deposit or other monies paid by you will be refunded.  

1.4 A 50% cancellation fee will be charged if you cancel a booking to have us undertake an inspection less than 24 hours prior to the confirmed inspection date.  

1.5 We shall not be liable for failure to perform any duty or obligation that we may have under this agreement, where such failure has been caused by inclement weather, industrial disturbance, accident, inability to obtain labour or transportation, or any cause outside our reasonable control.  

1.6 The Report is produced for you only. We will not be liable for any reliance placed on the Report by any third party.  

1.7 The Client acknowledges that, unless stated otherwise, the Client as a matter of urgency should implement any recommendation or advice given in the Report.

2. Definitions  

"Timber Pest Attack" means Timber Pest Activity and/or Timber Pest Damage.

"Timber Pest Activity"  means telltale signs associated with ‘active’ (live) and/or ‘inactive’ (absence of live) Timber Pests at the time of inspection.

"Timber Pest Damage" means noticeable impairments to the integrity of timber and other susceptible materials resulting from attack by Timber Pests.

"we", "us" or "our" refers to the person or company who carries out the Inspection and provides the Report to the Client.   

 "you" or "your" or "Client" refers to the person or persons, for whom the Inspection was carried out or their Principal.

"Conditions Conducive to Timber Pest Attack" means noticeable building deficiencies or environmental factors that may contribute to the presence of Timber Pests.

"Inspection" means our inspection of the Property.  

"Property" means the property that you instruct us to inspect and includes  the main building (or main buildings in the case of a building complex) and all timber structures (such as outbuildings, landscaping, retaining walls, fences, bridges, trees, tree stumps and timber embedded in soil) and the land within the property boundaries up to distance of  50 meters from the main building(s).

"Instrument Testing" means where appropriate the carrying out of Tests using the following techniques and instruments:

(a) "Electronic Moisture Detecting Meter" - an instrument used for assessing the moisture content of building elements;  

(b) "Stethoscope"- an instrument used to hear sounds made by termites within building elements;

(c) "Probing"- a technique where timber and other materials/areas are penetrated with a sharp instrument (e.g. bradawl or pocket knife), but does not include probing of decorative timbers or finishes, or the drilling of timber and trees; and

(d) "Sounding"- a technique where timber is tapped with a solid object.

"Readily Accessible Areas" means areas which can be easily and safely inspected without injury to person or property, are up to 3.6 metres above ground or floor levels, in roof spaces where the minimum area of accessibility is not less than 600 mm high by 600 mm wide and subfloor spaces where the minimum area of accessibility is not less than 400 mm high by 600 mm wide, providing the spaces or areas permit entry.  The term ‘readily accessible’ also includes:

(a) accessible subfloor areas on a sloping site where the minimum clearance is not less than 150 mm high, provided that the areas is not more than 2 metres from a point with conforming clearance (i.e. 400 mm high by 600 mm wide); and

(b) areas at the eaves of accessible roof spaces, that are within the consultant’s unobstructed line of sight and within arm’s length from a point with conforming clearance (i.e. 600 mm high by 600 mm wide).

Tests  means additional attention to the visual examination was given to those accessible areas which the consultant’s experience has shown to be particularly susceptible to attack by Timber Pests. Instrument Testing of those areas and other visible accessible timbers/materials/areas showing evidence of attack was performed.

"Report" means a standard timber pest detection report, undertaken by us for the client, of the Readily Accessible Areas of the Property and comprising of a visual examination of surface work (but excluding furniture and stored items) and the carrying out of the Tests.

"Special-Purpose Inspection Reports" means a report which is undertaken in relation to a specific requirement not included in a standard timber pest detection Report.

"Timber Pests"  means one or more of the following wood destroying agents which attack timber in service and affect its structural properties:  

(a) "Chemical Delignification"- the breakdown of timber through chemical action.

(b) "Fungal Decay" - the microbiological degradation of timber caused by soft rot fungi and decay fungi, but does not include mould, which is a type of fungus that does not structurally damage wood.

(c) "Wood Borers"- wood destroying insects belonging to the order ‘Coleoptera’ which commonly attack seasoned timber.

(d) "Termites"- wood destroying insects belonging to the order ‘Isoptera’ which commonly attack seasoned timber.

3. Scope

3.1 Unless specified in writing, a Standard Property Inspection Report deals only with the detection, or non-detection of Timber Pest Attack and Conditions Conductive to Timber Pest Attack discernible at the time of Inspection.  

3.2 If you have any doubt about the scope of  the Report please discuss your concerns with the Consultant before ordering the Report or on receipt of the Report.    

4. Limitations

4.1 The Report does not include the inspection and assessment of items or matters outside the scope of the requested inspection and report and of items or matters that do not fall within our direct expertise. Other items or matters may be the subject of a special-purpose inspection report, which is adequately specified.

4.2 The Report is not a structural damage report.  

4.3 The Report is not a warranty as to the absence of active Termites and/or Timber Pest Attack.  

4.4 An inspection which is limited to any particular type(s) of timber pest (e.g. termites) would be the subject of a Special-Purpose Inspection Report if required by a Client.

4.5 The Report does not cover or deal with environmental risk assessment or biological risks not associated with Timber Pests (e.g. toxic mould) or occupational, health or safety issues. Such advice may be the subject of a Special-Purpose Inspection Report if required by a Client.  

4.6 The Inspection only covers the Readily Accessible Areas of the property. The inspection does not include areas, which are  inaccessible, not readily accessible or obstructed at the time of inspection. Obstructions are defined as any condition or physical limitation which inhibits or prevents inspection and may include, but are not limited to, roofing, fixed ceilings, wall linings, floor coverings, fixtures, fittings, furniture, clothes, stored articles/materials, thermal insulation, sarking, pipe/duct work, builders debris, vegetation, pavements or earth.  

4.7 Our inspections are a visual inspection only limited to those areas and sections of the property fully accessible and visible to the inspector on the date of inspection. The inspection does not include breaking apart , dismantling, removing or moving objects including, but not limited to, foliage, moldings, roof insulation/sisalation, floor or wall coverings, sidings, ceilings, floors, furnishings, appliances or personal possessions. The inspector cannot see inside walls, between floors, inside skillion or raked roofing, behind stored goods in cupboards, or other areas that are concealed or obstructed. The inspector does not dig, gouge, force or perform any other invasive procedures. Visible timbers cannot be destructively probed or hit without the written permission of the property owner.

4.8 We do not accept liability for any damages caused as a result of decisions taken by the Customer based upon the contents a Report. We do not accept liability for any indirect or consequential loss arising out of the use of or connected with any Report.     

5. Exclusions

5.1 The Client acknowledges and accepts that the Report does not deal with any timber pest preventative or treatment measures, or provide costs for the control, rectification or prevention of attack by timber pests. However, this additional information or advice may be the subject of a timber pest management proposal if such a proposal is requested by a Client.    

5.2 The Report does not include the detection of drywood termites due to the difficulty in detecting such termites. No warranty of absence of drywood termites is given.

5.3 European House Borer (Hylotrupes bajulus) attack is seldom detected as the galleries of boring larvae rarely break through the affected timber surface. No warranty of absence of European House Borer is given. Regular inspections including the carrying out of appropriate tests are required to help monitor susceptible timbers.               

6. Units Townhouses and Villas

6.1 The Report does not and cannot make comment upon common property areas, other than the immediate interior and exterior of the unit. Such matters may upon request be covered under the terms of a Special-Purpose Property Report.  

7. Customer Complaints Procedure   

7.1 In the event of any complaint, controversy or claim arising out of, or relating to a Report, either party must give written notice of the dispute to the other party. If the dispute is not resolved within ten (10) days from the service of the notice then the dispute shall be referred to a mediator nominated by us. Should the dispute not be resolved by mediation then either party may refer the dispute to the Institute of Arbitrators and Mediators of Australia for resolution by arbitration.